Testimonials about Artdrum.com - Quality & Care

"The 12" brass darbuka sold at ArtDrum has an amazing rich and vibrant sound, a musician cannot grow bored of its full resonance. Being a customer at Artdrum is a delight, I feel understood and truly respected. As a company Artdrum is a gem and a gift to the musical world. They are a company not driven by profit but by a deep longing to spread the tribal beat onto this Earth." ~Maryse Thuot Nova Scotia, Canada

"I have nothing but praise for Artdrum.com. Their site is one of the best and most informative I have seen. Their products are of high quality and lower in price than others, and the company obviously genuinely cares about providing quality service. Dealing with them for me has been all pro w/o a single con. I give them a solid 5-star rating, and am keeping them at the top of my list for their products as well as recommending them to my friends." - F. Jalali,

Georgia, USA

"I was looking everywhere for a professional set of congas, but the price was incredibly high. I ran into www.artdrums.com while looking around and that was it. After emailing them I received an instant, and thorough, response; I am in Manchester, England and all the process was so simple like if were in the shop.

"When I received the three Classic congas I ordered they were in perfect shape, but a little accessory bag was missing and Greg at Artdrum took the time to contact me to replace the accessory bag - any other store would have not bothered to contact you once you�ve paid. Then I received the accessory bag really fast & I did not even asked for it or make any pressure. I will no doubt contact them for any thing I might need. Artdrum is quite of a site.

"I'm a drummer who is interested in Afro-Cuban percussion. I hesitated a bit to expand my percussion set-up with some rather expensive Afro-Cuban instruments, but when I made up my mind I searched a long time in Sweden (my home) for a djembe and timbalitos, which would compliment my other congas and timbales. Here in Sweden it's kind of hard to get these, so I tried overseas with internet and found Artdrum.com - and it was on!! After finding the site and communicating with Artdrum's customer service I knew the purchase of a Giovanni Hidalgo 14" Djembe and Tito Puente brass timbalito was going to be a reality for me! Upon communicating with Artdrum, Greg gave me just the response and knowledge that I needed.

"The inlaid Alexandria [mother of pearl] doumbek arrived today and I'm very pleased. It is of good quality and none of the inlay was chipped off. It has a good sound and the tuning lugs seemed to be well tapped and sharp. The backpacker doumbek bag that I ordered from you [Artdrum] arrived promptly and is of very good quality.
"This is my first dealing with you and your company and I'm very pleased. You have shown yourself to be honorable and a pleasure to deal with. I WILL be dealing with you again.
"Respectfully,
-Jeff Webb"

"Greg at Artdrum knows the true meaning of customer service, he was genuinely interested in making sure I got the drums that would make me a VERY happy drummer!

"I just ordered the Giovanni Palladium Super Tumba from Artdrum.com; & I previously bought the Palladium Quinto, Conga, and Tumba from Artdrum. I am very happy with the congas - I love them. They have a beautiful sound, and I even love just looking at them. Artdrum customer service answered all my questions and helped me during all my purchases. They have been very helpful & their service is fast. The prices at Artdrum are excellent. When their website said "contact us for further discounts," I did, and they lowered the prices even more."
- Mel Driller, New York City, 11/05

"My experience with Artdrum.com went beyond what I
ever believed a website could do. Associates of
Artdrum made my experience not only professional, but
one that added an extra ingredient, friendship. I
truly believe that their interests was for my complete
satisfaction.
"For example, I purchased LP Classic model congas, but
I made the mistake of selecting the wrong color. I
mentioned this to Artdrum and after a couple of emails
and phone calls to clear out the ripples, Artdrum was
able to send me a new set of congas with the exact
color. I love my new congas, their sound and
color. I will definitely purchase from Artdrum in the
near future. Thanks a lot for your efforts."
Javier "Cheno" Cabanillas
San Diego, CA.

"Dear Artdrum,

"I appreciate all your help with my recent purchase of my LP Salsa Quinto drum. It seems to me that your company has succeeded in differentiating itself from the large number of competitors in your field, and it has done so in two ways. Firstly, I can confidently say that your prices are the lowest on the web. Secondly, my personal experience shows that you care a lot about your customers; you'd gone the extra mile more than once during the time my order was pending, and its obvious that you want your customers' buying experience to be the best it can possibly be. I would not hesitate to give you the highest recommendation. Thanks again for everything!"

-Rich Rivkin
Farmingville, NY
rich@nvbb.net

"Greg,
The order arrived just today. That's f-f-f-ast!!!!!!!
I really appreciate the speedy response and will be
back again....... and tell others.
Cheers!
Tom" ~ Portland, OR

"Greg,
"I picked up the red fiberglass tumba from the post office today, just what I wanted. Thanks for all the effort, you really came through. You were the only person who even made an effort to get me that drum. Greatly appreciate it ,when I buy new drums I'll sure remember you as well as recommend you to my friends, thanks again."

�This was the first time I had ordered internationally and was amazed at the excellent customer service and efficiency I experienced with Artdrum. The staff were extremely helpful and informative regularly keeping me updated every step of the way, my goods arrived in mint condition and super fast even on �economy shipping�!. I will be recommending Artdrum and would certainly have no hesitation in dealing with them again. They certainly put the customer first." - Victoria Windsor, England, 12/12/05

"My order arrived on time and I am very pleased with my first buying experience at Artdrum. I will certainly be coming back."

Martin Johncox

Boise, Idaho

"P.S.

LP advertises that all their congas come with lug lube, but it's not included with the Compact Conga. So, when I purchased an LP Compact Conga from Artdrum, Greg stepped in and made good on the manufacturer's claim and provided a bottle of lug lube. That kind of service shows a commitment to customer satisfaction that is all to rare in the impersonal world of Internet retailing. More retailers and manufacturers should follow this model."

"I live in the United Kingdom and had been wanting to purchase an Istanbul Ride Cymbal for a while. Unfortunately for me all of Istanbul's imports to the United Kingdom have stopped and there was little chance one was going to come in. I tried many places over the country and Europe. Eventually a Google search of all things took me to Artdrum.com! I found that this web site sold the cymbals, so I sent an initial email to the contact address. I received a very warm and friendly reply from Greg, he had the cymbal I was after and was able to ship it over too me. Greg provided me with an outstanding level of customer relations and care. He has made him self a friend over the pond here in the UK! The transaction was handled smoothly with the cymbal arriving to me in about 10-12 days of my order going through, which considering it had to travel a long was excellent! The cymbal sounds great and I love playing it with all the musicians I work with! Many thanks Artdrum.com."

"The service that I received from Greg at Artdrum was over and above what I ever expected from an internet site. He took the time to call me and find out exactly what I was looking for, then he went out of his way to get the information I needed. Greg was very helpful and professional, every step of the way. I was incredibly impressed with the whole experience. I won't hesitate to order from this site again!"

Email us your testimony - If you'd like other drummers to know about the good experience and/or results you had at Artdrum, then please tell us about them in an email.

Testimonials

What are customers saying about Artdrum?