All items sold on Artdrum.com or Artdrum's online channels, such as Reverb, are guaranteed against defect, damage or poor craftsmanship by our distributor's & manufacturers.

If any item arrives damaged or defected, we will replace it or fix it for free.

If any item arrives damaged or defected and it needs to be returned to Artdrum or Artdrum's distributor, then you will NOT have to pay any shipping costs.

If you are not satisfied with an item for any reason, which is under our Satisfaction Guarantee Policy, you may return it within 35 days of receiving it, except for replacement heads and rawhide skins, which is 14 days. Please read the following details about returns.

Poor Sounding or Poor Quality Instrument or Accessory:

If an item sounds bad or just seems to be of very poor quality, but has no visible damage, please let us know. If the item is of poor quality and you do not want a replacement, then you will receive a full refund and will NOT have to pay any return shipping costs or any other fees.

Who Pays the Return Shipping Costs if the Quality is fine and there is No Defect?

If you return an item that is not of poor quality or has no damage or defects, then you are responsible for paying for the return shipping.

Who Pays the Original Shipping Costs (the cost of shipping the item to you) if the Quality is Fine and there is No Defect?

If you return an item that does NOT sound bad, is NOT of poor quality and has NO defect or damage, then the customer is responsible for all shipping costs. Upon the return of the item you will be refunded the cost of that item and any sales tax, if applicable, but not the original shipping costs (the cost of shipping the item to you).

Are there ever any Restocking Fees?

Some items, including, but not necessarily limited to, Paiste Gongs, Sabian Gongs, Wuhan Gongs and LP items may have a restocking fee of 5 - 10%. Whether a restocking fee applies partly depends on a given circumstance and reason for return. If you want to find out whether there will be a restocking fee for returning an item before you order, please ask us.

Returned Items After 35 Days (or 14 days for heads & rawhide skins):

Please contact us before you return anything. If you contact us after the normal policy time and we agree to receive a returned item after 35 days (or 14 days for rawhide), then you may be charged a restocking fee of 10% of the original order minus the original shipping costs. Also, as with our normal policy, you will not be refunded the original shipping costs, assuming there were no defects when you received the item(s).

Items Must be Returned in the Condition you Receive Them:

Items which are returned NOT because of poor quality, damage or defects, must be returned in new condition.

NOTICE: EXCEPTIONS TO RETURNS & REFUNDS

Please note: Special orders cannot be canceled. Since special orders are made specifically for the customer upon ordering that item(s) and since special orders are not regularly manufactured or regularly stocked items, the policy for our manufacturers and Artdrum is that special orders cannot be cancelled. Please place a special order only if you are certain that you want the item(s), which you are ordering.

Please note: When ordering accessories that are made for specific instruments, such as drum heads, rims or lugs be certain you order the correct item. If you are not certain, just ask us before ordering. If we ever ship you the wrong item, then we will send you the correct item for free or give you a full refund for the wrong item. However, refunds are not guaranteed for items that were purchased not for their intended instrument, model, purpose or design.

If you have any questions, please ask us. Thank you.

Percussion

Guarantees & Policies