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You are always protected when shopping at Artdrum.com because every item comes with our Quality Guarantee.
When you see the "Satisfaction Guaranteed" logo on a sale page, then that means the item(s) on that page comes with both our Satisfaction & Quality Guarantees.
Quality Guaranteed Policy
All items sold on Artdrum.com are guaranteed against defect, damage or poor craftsmanship by our distributor's & manufacturers.
If any item arrives damaged or defected, we will replace it or fix it for free.
If any item arrives damaged or defected and it needs to be returned to Artdrum or Artdrum's distributor, then you will NOT have to pay any shipping costs.
Contact us immediately if there is any problem with your order.
Satisfaction Guarantee Policy
If you are not satisfied with an item for any reason, which is under our Satisfaction Guarantee Policy, you may return it within 45 days of receiving it. Please read the following details about returns.
Details for Returns
Contact us before you return anything.
Poor Sounding or Poor Quality Instrument or Accessory:
If an item sounds bad or just seems to be of very poor quality, but has no visible damage, please let us know. If the item is of poor quality and you do not want a replacement, then you will receive a full refund and will NOT have to pay any return shipping costs or any other fees.
Who Pays the Return Shipping Costs if the Quality is fine and there is No Defect?
If you return an item that is not of poor quality or has no damage or defects, then you are responsible for paying for the return shipping.
Who Pays the Original Shipping Costs (the cost of shipping the item to you) if the Quality is Fine and there is No Defect?
If you return an item that does NOT sound bad, is NOT of poor quality and has NO defect or damage, then the customer is responsible for all shipping costs. Upon the return of the item you will be refunded the cost of that item and any sales tax, if applicable, but not the original shipping costs (the cost of shipping the item to you).
Returned Items After 45 Days:
If you contact us and we agree to receive a returned item after 45 days, then your original credit card fees, might not be refunded. The fees range between 2.5 and 3.5% for orders in the U.S.; and between 3.5 and 4.5% for credit card or PayPal orders from outside the U.S.
Items Must be Returned in the Condition you Receive Them:
Items which are returned NOT because of poor quality, damage or defects, must be returned in new condition.
Are there ever any Restocking Fees?
Some items, including, but not necessarily limited to, Paiste Gongs, Sabian Gongs, Wuhan Gongs and LP items may have a restocking fee of 5 - 10%. Whether a restocking fee applies partly depends on a given circumstance and reason for return. If you want to find out whether there will be a restocking fee for returning an item before you order, please ask us.
NOTICE: AN EXCEPTION TO RETURNS & REFUNDS
There is one condition in which we do not guarantee a refund: When ordering accessories that are made for specific instruments, such as drum heads, rims or lugs be certain you order the correct item. If you are not certain, just ask us before ordering. If we ever ship you the wrong item, then we will send you the correct item for free or give you a full refund for the wrong item.
However, refunds are not guaranteed for items that were purchased not for their intended instrument, model, purpose or design.
Are there any other fees, or any hidden deductions for a refund?